Refunds, transfers and cancellations cannot be given for vouchers, including Fright Nights Worcestershire, and other online vouchers. Please make sure you can attend the event before booking!

Deposits are non-refundable. Refund requests will be paid less a 50%* cancellation charge, however NO refunds will be given less than four (4) weeks prior to the event.

Please note: The deposit can be used for a different guest(s) or event if we are notified eight (8) weeks before the event date.

* This percentage relates to the FULL cost of the event.

If you cannot attend an event then please contact us as soon as possible, even if it is less than four weeks so that our staff know you will not be attending, thank you.

TRANSFER POLICY You may transfer your event to a different date only if you notify us at least 8 weeks prior to the event.

Transfer requests are allowed only once and must be within a year of the original booking made. Any money held on account must be used within a year.

If the transfer request is made within the 4th week prior to the event date, there will be an extra charge of £20 as transfer fee per person.

Need help?

Contact us at for questions related to refunds.


Booking line:

Monday to Friday 09:00 to 17:00
please call: 0121 663 1064
24hr secure on-line Booking System